Terms and Conditions


These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.


Unless otherwise specified, the materials on this website are directed solely at consumers who access this website from Thailand. Boots Retail (Thailand) Limited (“Boots”) does not represent that any product referred to in the materials on this website is appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.

Any contract between us, whether for use of the site or in relation to the purchase of products or services through the site will be governed by the laws of Thailand and all parties submit to the non-exclusive jurisdiction of Thailand.

Any contract will be communicated in English or Thai. Should the same contract be written into both languages, the English language version should prevail.

Where applicable, when we refer to 'best selling' products on our website or our store or on th.Boots.com, it is based on the number of products sold online during the last 7 days. Where a product is labeled 'best selling', it means its sales have exceeded all others in the particular product list or search field it features in. A 'top rated product' is a product with the highest star rating based on ratings and reviews made by our customers. Our 'new products' highlight the most recently launched products on our website. Our 'featured products' are those we have chosen to highlight and 'our favorite' products are our favorites out of those sold on our website or th.Boots.com.

We have taken every care in the preparation of the content of this website, however we cannot guarantee uninterrupted and totally reliable access to this website, and so therefore cannot guarantee that the information will always be completely up to date and free of mistakes. To the extent permitted by applicable law, Boots Retail (Thailand) Limited disclaim all warranties; express or implied, as to the accuracy of the information and materials contained in this website and will accept no liability for any loss or damage arising as a result of problems with access as well as in relation to the contents of, or use of, or otherwise in connection with, this website:

For any direct loss;
For any indirect, special or consequential loss; or
For any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.

These limitations of liability apply even if Boots has been expressly advised of the potential loss.

Boots Retail (Thailand) Limited shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.

Certain (hypertext) links in this site may lead to other websites, which are not under the control of Boots Retail (Thailand) Limited. When you activate any of these you will leave the website and Boots Retail (Thailand) Limited has no control over and will accept no responsibility or liability for the material on any website which is not under the control of Boots Retail (Thailand) Limited.

We may make software owned or operated by third-party companies available to you. You must only use this software in accordance with the terms and conditions imposed by the third-party provider.

Your correspondence or participation in promotions, or business dealings with advertisers found on or through the website, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertisers. You agree that we shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings, or as the result of the presence of such advertisers on this website.

These terms and conditions shall be governed by and construed in accordance with Thai Law. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Boots Retail (Thailand) Limited reserves the right to alter these terms and conditions from time to time by posting new terms and conditions on this website.

Acceptable use

You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without express written consent from Boots.

You must not use this website to transmit or send unsolicited commercial communications.

You must not use this website for any purposes related to marketing without express written consent from Boots. 

User content

You grant to Boots a worldwide, irrevocable, non-exclusive, royalty-free license to collect, use and disclose, your user content which registered or recorded via this website in any existing or future media to be used for analysis, the distribution of benefits relating to your advantage in purchasing with Boots. You also grant to Boots the right to sub-license these rights, and the right to bring an action for infringement of these rights. You acknowledge that such user content is not considered as prohibited personal data by the law.

Your user content must not be illegal or unlawful, must not infringe any third party's legal rights, and must not be capable of giving rise to legal action whether against you or Boots or a third party (in each case under any applicable law). 

You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.

Boots reserves the right to edit or remove any material submitted to this website, or stored on Boots servers, or hosted or published upon this website.

Notwithstanding the rights of Boots under these terms and conditions in relation to user content, Boots does not undertake to monitor the submission of such content to, or the publication of such content on, this website. You acknowledge that Boots will ensure that all of user content supplied is held securely, in accordance with Thai data privacy regulations. Boots shall keep your personal data as long as necessary for the certain purpose mentioned. You have the right to access, accurate, complete, keep up to date or perform any action with your personal data according to the applicable law.


All brand names, product and service names and titles and copyrights used in this site are trademarks, trade names, service marks or copyrights of their respective holders. No permission is given by Boots Retail (Thailand) Limited for their use by any person other than the said holders and such use may constitute an infringement of the holders' rights.


All designs, text, graphics and their selection and arrangement on this website are the copyright of Boots Retail (Thailand) Limited or its content providers. Permission is granted to users to electronically copy or print portions of this site for their own personal, non-commercial use. Any other use of materials on this site without Boots Retail (Thailand) Limited prior written consent is strictly prohibited.

Acceptance of orders

Working with industry-leading secure payment processors, we validate your order and the payment details you submit to us before your order can be accepted. Once that has been done, we will acknowledge that your order has been received by sending an e-mail to the e-mail address you provide in your registration form.

Your order is then subject to further validation checks we may choose to make. If your order passes our validation checks we will send you an order confirmation email, this is our acceptance of your order and it brings into existence a legally binding agreement between us.

Boots reserves the right to restrict the number of items available for sale to any individual customer. All orders are subject to availability. If any items are not available and you paid using a debit/credit card or other type of payment (where applicable) you will not be charged for the cancelled items. If you paid using a Boots Advantage Card points you will be given a Refund for the amount paid for the items.

We accept payment by most major credit or debit cards and where applicable, other type of payment. Payment will be debited from your account before the dispatch of your purchase. We might also accept Boots Advantage Card points which we will inform you on our website. These payments methods will be when the order is placed.

If the debit/credit card or other type of payment (where applicable) is being used as payment method, all orders are subject to validation checks and authorization by the card issuer. We may submit your order to third party who securely review orders on our behalf to eliminate fraud and safeguard our customers transactions. If the issuer of your payment refuses to authorize payment to us, we will not be liable for any delay or non-delivery. Orders can only be delivered to Thai addresses and stores.

Colour reproduction

We have made every effort to reproduce colours on the site as accurately as possible. However, different computers and mobile devices reproduce colours in slightly different ways, and so exact colour matches are not yet possible over the Internet.

This means that when you order products from our website, colours may differ from what you see on the screen.

If you are not satisfied with the colour of the item you have ordered, we operate a returns policy (see returns for more information).

Price information

th.Boots.com has taken great care to ensure prices are accurate. Prices may change over time, so if you use your shopping list within 'My account' as a way of re-ordering items, prices on your previous order may no longer be valid. (If you are using a mobile device, unfortunately you will not be able to use this feature. Instead you will need to switch to our full website by clicking on the 'Visit full site' link at the bottom of the page). However, the correct prices will be applied when you select an item from the shopping list and add to your current basket. All prices include VAT where appropriate. Promotions and prices you see in Boots stores do not always apply to products in our website, and vice versa.

Trading name and address

th.boots.com is a trading name of Boots Retail (Thailand) Limited Registered Office 9 Pakin Building, 8th floor, Dindaeng, Dindaeng, Bangkok 10400 


You agree to indemnify, defend, and hold harmless Boots’, its employees, agents  from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) that such parties may incur as a result of or arising from your (or anyone using your account's) violation of these Terms. Boots reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you and, in such case, you agree to cooperate with Boots' defense of such claim.


Some contents in the subjects with * shall be applied upon the activated on-line purchase system through this website.